Never warm bodies
Every resource is screened, tested and trained before they ever touch your account.
Staff augmentation, done properly
Better people. Lower cost. Fully managed.
Pre-vetted offshore teams for IT support, B2B sales and back office, live in days, saving you $30–50K+ per seat, per year.
5.0 across 25 projects
0
hours delivered
25
person delivery team
Desk live in days
not months
L1 · L2 · L3
NOC & SOC covered
Trusted by MSPs and growing teams
FIX-I.T.
Cyber Anchor
Highly Flavored
Stinger Sports
Faye Digital
CMD IT
0
Support hours delivered for clients to date.
Hours
$30–50K+
Saved per seat, per year against US in-house cost.
Per seat / year
0
Specialists on our vetted, trained delivery bench.
Team
5.0
Average client rating across 25 completed projects.
Rating
Who we are
Your team, extended, without the cost and risk of local hiring
A US LLC with a 25-person delivery team. We recruit, vet, train and manage the talent, you get reliable people who plug into your workflows from day one.
Real savings
Senior offshore talent at a fraction of US salaries, $30–50K+ saved per seat, per year, without sacrificing quality.
We own outcomes
Delivery, QA and reporting are on us, we communicate early and fix problems before you notice them.
What we do
Pre-vetted staff across every function you need to scale
One accountable partner, one invoice. Pick the tier you need today and add seats month by month as the desk grows.
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MSP Technical Staff
ConnectWise · Autotask · NinjaOne · DattoL1 / L2 / L3 helpdesk, NOC & SOC engineers, monitoring, ticket and dispatch management.
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B2B Sales & Outreach
SDRs · Appointment setting · Live transferCold callers, appointment setters, SDRs and live-transfer agents, script-trained, CRM-clean, booked meetings on your calendar.
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Virtual Assistants
Executive · Admin · 40 hrs/weekExecutive, admin and operational VAs, dedicated to you and trained to your tools.
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Back Office & Finance
Bookkeeping · Reconciliation · Tax supportBookkeeping, reconciliations, taxation support, data and back-office processing by trained staff.
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Web & Creative
WordPress · Shopify · Social & contentWordPress design and maintenance, Shopify store management, social media and content.
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Leadership-as-a-Service
Ops managers · Project leads · ReportingProject and operational managers who run the desk, own delivery and report to you.
Coverage
A US desk on your hours, delivered offshore
We are a US LLC serving clients across the United States and Canada. Your seats are staffed offshore and scheduled to your coverage window, not ours, so the desk is live when your users are.
PT
Pacific, West Coast desks opened before your team logs on.
UTC−8
MT
Mountain, head office hours, Sheridan, Wyoming.
UTC−7
CT
Central, the busiest window for our dispatch and ticket queues.
UTC−6
ET
Eastern, including Toronto, Ottawa and the Canadian corridor.
UTC−5
How it works
From first call to a working seat, in days, not months
No job ads, no six-week hiring cycle, no severance risk. You interview a shortlist that is already trained and ready to work your tools.
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Day 1
Tell us the role
A 20-minute call
Share the work, the tools and the coverage hours you need. No job spec to write, no agency brief.
-
Day 2 – 4
Meet your shortlist
Interview and pick
We shortlist from a bench that is already vetted and trained. You interview them and choose, we never assign.
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Week 1
Onboard & trial
Live on your tools
Your new team member plugs into your workflows and ticket queues, with our QA sitting on top of their output.
-
Ongoing
Scale month by month
One invoice, one partner
Add seats or tiers as the desk grows. No severance exposure, no recruitment cycle, no long lock-in.
Tooling
Trained on the stack you already run
Nobody learns your PSA on your clock. The bench is trained on the platforms an MSP desk actually runs before a seat is ever offered to you, and on your own workflows during onboarding.
ConnectWisePSA
AutotaskPSA
NinjaOneRMM
DattoBackup & BCDR
WordPressWeb
ShopifyE-commerce
Your CRMSales & outreach
Your stackTrained on onboarding
Run the numbers
What your desk costs today vs. with us
Drag the sliders to size your team. Based on our clients' typical saving of $30–50K+ per seat, per year against US in-house cost.
Calculate your saving
See what an offshore desk could save your team
Saving per seat / year
$40,000
42%
Lower cost
Annual saving
$120,000
Monthly saving
$10,000
$120,000
Year 1
Indicative only. The scenario tabs use our clients' published range of $30–50K saved per seat, per year; the in-house figure is yours to set. We confirm your exact numbers on the call.
Get an exact quoteInsights
From the DigiMason blog
Plain-English breakdowns of the models, tiers and real costs behind an outsourced desk.
Models
IT Staff Augmentation vs. Managed Services vs. Outsourcing
Which model fits your team, and what each really costs.
Read articleSupport tiers
L1 vs L2 vs L3 Support: What Each Tier Does
Roles, escalation paths, and what each tier should cost you.
Read articleCost
In-House vs. Outsourced Helpdesk: The Real Cost Breakdown
What a tier-1/tier-2 desk actually costs, and how outsourcing changes the math.
Read articleWe handle support.
You focus on growth.
Tell us the role you are trying to fill and we will come back within one business day with the right tier, the right person and what it will cost.
Contact
Tell us what you're trying to staff
We'll come back within one business day with a recommendation, the right role, the right tier, and what it will cost.